# Privacy Policy *Last Updated: September 2026* At **Your Bridge Coach**, we respect your privacy and are committed to protecting your personal data in strict accordance with the UK Data Protection Act 2018 and UK GDPR. — ### 1. Who We Are (Data Controller) **Your Bridge Coach** is the data controller responsible for your personal data. * **Contact Email:** support@yourbridgecoach.com * **Website:** https://yourbridgecoach.com — ### 2. What Data We Collect & Why To deliver our courses, manage your membership, and process billing, we collect: * **Identity & Contact Data:** Your name and email address when you create an account. * **Transaction & Billing Data:** Subscription records, billing dates, and payment tokens. *Note: Full payment card numbers are processed directly and securely by Stripe/PayPal. We never store raw credit card details on our servers.* * **Learning Analytics:** Course progress, completed lessons, and quiz attempts tracked via Tutor LMS to personalise your learning journey. * **Technical Data:** IP address, browser type, and device details for system security and fraud prevention. — ### 3. Legal Basis for Processing Data Under UK GDPR, we process your personal information under the following grounds: 1. **Contractual Necessity:** Processing your data to provide access to your purchased courses, manage your membership account, and handle subscription renewals. 2. **Legitimate Interests:** Sending essential service updates, platform security alerts, and administrative notifications. 3. **Legal Obligation:** Retaining financial transaction records to comply with UK HMRC accounting laws. 4. **Consent:** Sending promotional emails or optional learning digests (which you may opt out of at any time). — ### 4. Data Sharing & Third-Party Processors We do not sell, rent, or trade your personal data. We only share necessary data with trusted infrastructure providers required to operate our service: * **Payment Gateways:** Stripe / PayPal (Payment processing) * **Hosting & Security:** Fast, secure WordPress cloud hosting and security firewalls. — ### 5. Data Retention We retain your personal data for as long as your account remains active. If you cancel your membership or delete your account, we retain minimal financial transaction records for up to 6 years as required by UK tax legislation (HMRC), after which all personal data is permanently scrubbed. — ### 6. Your Rights Under UK GDPR You hold the following rights regarding your personal data: * **Right of Access:** Request a copy of the personal data we hold about you. * **Right to Rectification:** Request correction of any inaccurate or incomplete data. * **Right to Erasure (“Right to be Forgotten”):** Request deletion of your account and data, subject to legal HMRC retention requirements. * **Right to Object / Withdraw Consent:** Opt out of promotional communications at any time. To exercise any of these rights, please email us at **support@yourbridgecoach.com**. — ### 7. How to Cancel Your Subscription In accordance with UK consumer standards, cancelling your subscription is frictionless. You can cancel auto-renewal at any time with **1 click** directly inside your student dashboard under **Membership & Billing** (`/membership-account/`).
